All Allen Bates Technologies Inc. customer’s can reach us at the customer support number, (888) 728–9904 between the hours of 8:00 AM – 8:00 PM EST. In addition, requests can be emailed to the following customer support email address:

ERTS Customers: erts@allenbates.com
Membership MGT: percap@allenbates.com
Information can also be faxed to the customer support team at (202) 728–7693.

Allen Bates Technologies Inc. customer support team response times depend on the severity of the problem. The following is a list of the response time for a given problem severity:

Severity	Description	Response Time
1	System is down, All components of the Software/application is not working,etc.	4 hours
2	System is not working as expected, problem with parts of the application, etc.	24 hours
3	Requested change to the system, User error correction (requires approval).	48 hours

At Allen Bates Technologies Inc. we strive to provide the highest level of customer support for all problems regardless of its severity because it is important to you our customers.